email is

josh@tomentosarecords.com

what going on with tomentosa these days ?

we're going to be open off and on this summer as we retool the site and get caught up.
the last few years we drifted a bit from our original intentions and are working to get back
we forsee stocking much fewer new releases and refocusing on secondhand items as well as rarer releases

how do i find out when tomentosa has a sale or adds new stock?

we have a mailing list, email to be added to that
and we have a twitter - @ttosa

mailing list = site & stock updates
twitter = sales & specials & random posts about my dayjob

you've added new items to the site and didnt send out an email or twitter?

yeah sometimes that happens. bit of a thank you to those who make a point of visiting the site regularly

how do i get on or off the mailing list?

email

is everything on the site in stock?

yes most everything on the site is available
if it has sold out paypal will let you know

i emailed you a few days and havent heard back?

for any questions with paid orders i will email you as soon as possible
for any other email it usually takes me a few days if not longer
always feel free to email again

you used to have releases on a certain label and know i dont see them?

right now we're reworking the site and will be relisting stock as we have time
that being said some releases wont be relisted as we are refocusing to work with smaller labels

how quickly do items ship out?

we go to the post 2 to 3 times a week so orders can ship anywheres from the next day to a few days out

can i order more than one copy of an item?

not without emailing and even then usually not

i ordered two copies of an item and only one arrived?

please email and next time please read this page and/or ordering instructions
we will gladly refund your money minus a small restocking fee of 1$ per item

what if im unhappy with my order?

please email us and we're glad to work with any concerns you have

what if i change my mind and dont want an item i ordered?

no problem email us and we'll refund you for that item minus 1$ for restocking fees

what if my order gets damaged in the mail?

the post can be rough we understand that so we have no problem working with you to sort this out.
we have been shipping vinyl in the mail for over 10 years so we know how to pack an order in way that best balances
shipping cost & durability of the package so it arrives safely to you

will you remove the lp from the outer sleeve?

yes if the lp is unsealed we always do this, if the lp is sealed we don't.

will you double box my order?

gladly, but since this makes shipping cost more and takes more time and more materials
we will need a small additional fee

its been a while and my order hasn't arrived and i didnt get an email about it shipping?

please email us at any time and we'll be glad to tell you the status of your order

do you do preorders?

no what is on the site is all thats available
join the mailing list or follow us on twitter @ttosa

do you do holds/reserves?

no unfortunately we do not do holds or reserves at this time.

paypal isnt working/i dont have paypal
can i email in an order?

yes always feel free to email
but once given a total please know you should pay for that order within 48 hours
as there are no holds.

can i visit your shop if im in asheville, nc?

i don't have a shop but email if you're going to be in the area

if i'm a label how do i get my releases in your shop?

just send us an email
preference is given to smaller labels

why dont you ...?

tomentosa is a one man operation I do everything; everything. no web or graphic designers, no stockers, pickers, packers, scanners etc
its not the best most and most efficient site. I know that and like that.
I am as quick as I can be in responding and shipping orders. I will work thru any issues or concerns with you.
sometimes im behind or sick or busy elsewhere so please have patience as it makes the whole situation more amiable
please email with any more questions or concerns

 

ORDERING